Safety Policy

Clinic Health and Safety Protocols

WAITING ROOM PROCEDURES

• Patients are once again allowed to wait in our waiting room. There are numerous chairs which allow for patients to physically distance if required. Patients are encouraged to proceed in a way in which they are comfortable while in the clinic. In addition, our administrators are safely behind plexi-glass shields.

DISINFECTION & SANITIZATION

• We have implemented high frequency cleaning protocols using disinfecting products approved by Health Canada.

DISINFECTION & SANITIZATION

• We have implemented high frequency cleaning protocols using disinfecting products approved by Health Canada.

MASKS

• NHRC follows Health Canada’s masking protocols. At this time, masks are not required upon entering the clinic. Therapists are able to wear masks upon request.

HAND HYGIENE

• All NHRC team members are required to complete the Infection Protection and Control Canada Hand Hygiene course.
• We are asking patients to sanitize their hands upon entry into the clinic, before checking out, and throughout the appointment as needed.
• There are also multiple hand sanitizing locations throughout the clinic.

BATHROOMS

• Bathrooms are available to patients. All bathrooms are cleaned regularly to maintain the highest standard of cleanliness possible.

COMPANIONS

• Unless a patient requires a caregiver or is a guardian to a child under the age of 18, we ask that patients attend their appointments alone.

CONTACTLESS PAYMENT

• We are requesting that patients use contactless payment as best as possible. We understand that credit card or debit card “tap” doesn’t always work successfully. Cash payment is also an option.

Niagara Health & Rehab Centre

Clinic Hours:

Monday 8a.m.–7p.m.
Tuesday 8a.m.–7p.m.
Wednesday 8a.m.–7p.m.
Thursday 8a.m.–7p.m.
Friday 8a.m.–6:30p.m.
Saturday 8a.m.–2p.m.
Sunday Closed